You can cancel your Move App subscription at any time to avoid future payments — but we’ll be sad to see you go.
Here are a few important points to keep in mind when canceling your Move App subscription:
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We recommend canceling at least 24 hours before your next payment date to ensure the cancellation processes in time.
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Be sure to follow all the steps in the cancellation process to guarantee your subscription is successfully canceled.
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Canceling your subscription will not provide refunds or prorate any remaining subscription time.
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After canceling your subscription, you will continue to have access to the Move app for the remainder of the billing cycle you have already paid for.
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Please note that deleting the app does not cancel your subscription. To cancel, follow the steps below:
How to cancel your subscription
You can now manage and cancel your subscription through your Client Portal.
To cancel:
From the website:
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Go to joinmoveapp.com
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Click “Login” in the top-right corner
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Sign in using the email address you used to subscribe
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Click “Manage Subscription”
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Follow the cancellation steps until you receive confirmation
From the app:
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Open the Move app
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Tap the Resources tab
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Select “Manage My Subscription”
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You’ll be redirected to the Client Portal
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Follow the cancellation steps until you receive confirmation
⚠️ You must complete all steps to confirm your cancellation.
After cancellation
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Your subscription will remain active until the end of your current billing cycle.
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Once expired, you will no longer have access to any content in the Move app, including completed weeks.
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You can reactivate your subscription at any time by logging back in and selecting a new plan.
Need help?
If you are experiencing issues or have questions about your subscription, feel free to reach out to us at info@joinmoveapp.com — we’re happy to help!